Terms of Service
Last updated: October 2026
Draft: please have legal counsel review before official publication. The Thai version prevails in case of conflict.
These terms are an agreement between you ("the Customer") and ProApp Service Co., Ltd. ("the Company") for the use of the Company's services, including the Alis Talk platform ("the Services"). By signing up or using the Services you accept these terms.
1. Accounts
- The Customer must provide accurate, current information and is responsible for safeguarding passwords and for all activity under the account.
- The Customer must be at least 20 years old or a duly registered legal entity.
- The Customer may add team users up to the plan limit and is responsible for their actions.
2. Trial, plans and payment
- The 14-day trial is free of charge. If no payment is made when it ends, the account is paused.
- Fees are paid in advance monthly or annually according to the selected plan. Prices exclude VAT.
- Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle.
- If a payment fails, the Company will notify the Customer, may suspend the Services after 10 days, and may terminate the account after 30 days.
- Fees paid are non-refundable unless required by law or otherwise agreed by the Company.
- The Company may change prices with at least 30 days' notice, effective from the next billing cycle.
3. Acceptable use
The Customer agrees not to use the Services to send spam, deceive, infringe the rights of others, distribute unlawful content, or violate the policies of connected platforms such as LINE and Meta. The Company may suspend accounts in breach without refund.
4. Customer data
Data entered into the system by the Customer and its end customers belongs to the Customer. The Company processes it only to provide the Services under the Privacy Policy. The Customer warrants that it has the lawful right to collect and use end-customer data under the PDPA.
5. Artificial intelligence
AI-generated replies may be inaccurate or incomplete. The Customer is responsible for its configuration, the data provided to the AI and its communication with end customers. The Company recommends reviewing replies and using hand-over mode for sensitive matters.
6. Service levels
The Company strives to keep the Services continuously available but may suspend them temporarily for maintenance, with advance notice where possible. Service level agreements for Pro and Enterprise plans are set out in a separate contract.
7. Intellectual property and open source
Alis Talk is built on the open-source software Chatwoot under the MIT licence. Components developed by the Company, and the ProApp Service and Alis Talk trademarks, are the property of the Company.
8. Limitation of liability
The Company's total liability under these terms is limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim. The Company is not liable for indirect damages, loss of profit, or data loss caused by force majeure or third parties.
9. Termination
The Customer may cancel at any time from the plan management page and may use the Services until the end of the current billing period. Data can be exported before cancellation and is deleted within 30 days after the Services end.
10. Governing law
These terms are governed by the laws of Thailand, and any dispute is subject to the jurisdiction of the Thai courts.
11. Contact
ProApp Service Co., Ltd.
Bangkok, Thailand
Email: support@proappservice.com