Everything a support team needs, in one system
Built on the open-source platform support teams around the world rely on, extended with a Thai-language AI and tools made for the Thai market.
One inbox for every channel
- LINE Official Account (multiple accounts)
- Facebook Messenger and page comments
- Instagram Direct
- Website live chat with customisable colours and welcome message
- Email (Gmail, Outlook or any SMTP)
- WhatsApp Business API and Telegram
- One customer profile across all channels
No more shared page passwords
Each agent has their own login with admin or agent permissions. When someone leaves, revoke access instantly without touching the channels.
Teams and assignment
Assign manually or round-robin, create teams by department such as Sales and Service, and see each agent's workload.
Labels and private notes
Label conversations by topic, write internal notes customers cannot see, and @mention colleagues for help.
Canned responses
Type / to insert prepared replies with variables such as the customer's name, for fast and consistent answers.
Automation rules
New chat from channel X → assign team Y, add a label, send a welcome message, or alert when nobody has replied in time.
Help Center
Publish FAQ articles as a public site that customers can search and the AI uses as its knowledge base.
Reports and CSAT
First response time, resolution time, volume by channel and hour, agent performance, and post-chat satisfaction surveys.
Thai-language AI assistant
- Answers from your documents, website and Help Center
- Hands over to a person when it cannot answer, with a summary
- Suggest-only copilot mode so the team sends the reply
- Persona and guardrails per business type
- Reports on unanswered questions to fill knowledge gaps
An AI designed for Thai language and Thai businesses
Not just a translation from English. The AI understands questions the way Thai customers ask them, replies with the right politeness particles, and knows which topics to hand over, such as money, health or an unhappy customer.
Enable it per channel, for example let the AI handle LINE outside business hours and let the team reply during the day.
Advanced LINE
Rich Menu, Flex Messages and segmented broadcasts, managed from the same place as your chats (coming soon).
API and webhooks
Connect your CRM, booking system or Google Sheets, or receive new-chat events for your own processing.
Security and PDPA
Data stored in Thailand, encrypted in transit, daily backups, and a self-hosted option for enterprises.
Ready to bring all your customer chats into one place?
Try Alis Talk free for 14 days. No credit card. Set up in 10 minutes.